just-shared

The eTOM ( enhanced Telecom Operations Map ), published by the TM Forum , is a guidebook, the most widely used and accepted standard for business processes in the telecommunications industry. The eTOM model describes the full scope of business processes required by a service provider and defines key elements and how they interact. eTOM is a common companion of ITIL , an analogous standard or framework for best practices in information technology . Both of these frameworks are part of the larger context of Total Quality Management , in which many industries have since 1950 increasingly formalized their business processes and metrics in search of higher quality, fewer defects, and greater efficiency. ISO 9000 is probably the best-known of these "process and results improvement" standards, but it is far more generic than either eTOM or ITIL. eTOM has been adopted by ITU-T as a Recommendation and published in the M.3050.x series. Description The eTOM model consists of Level-...

The eTOM ( enhanced Telecom Operations Map ), published by the TM Forum , is a guidebook, the most widely used and accepted standard for business processes in the telecommunications industry. The eTOM model describes the full scope of business processes required by a service provider and defines key elements and how they interact. eTOM is a common companion of ITIL , an analogous standard or framework for best practices in information technology . Both of these frameworks are part of the larger context of Total Quality Management , in which many industries have since 1950 increasingly formalized their business processes and metrics in search of higher quality, fewer defects, and greater efficiency. ISO 9000 is probably the best-known of these "process and results improvement" standards, but it is far more generic than either eTOM or ITIL. eTOM has been adopted by ITU-T as a Recommendation and published in the M.3050.x series. Description The eTOM model consists of Level-...